Refund Policy
Last updated: September 30, 2026
If something is wrong with your purchase, contact us so we can help.
Download or file problems
If you cannot access your download or the file is corrupted, email info@guidevro.com or use our contact form. Include the guide title, purchase email and payment receipt reference, but never your full card details or private download link. We will investigate and help restore access or provide a replacement file.
Refund requests
Contact us promptly if you were charged twice, received the wrong guide, or believe the product materially differs from its description. We review the order and issue an appropriate remedy, including a refund where applicable. Please explain the issue and include your receipt reference. Change-of-mind requests for an accessed digital product are reviewed individually; approval is not automatic.
How refunds are processed
Approved refunds are processed through the payment provider to the original payment method where possible. Your bank or payment provider determines when the credit appears. Do not send banking credentials or card numbers to request a refund.
Your rights
This policy does not limit any cancellation, refund, warranty or other consumer rights that apply to your purchase under applicable law.